1 reviews | Active since Oct 2012
petrol in my diesel car cost me a fortune
I stopped my VW Polo tdi at Engen Wilgers on the 30.01.2015 at around 20:30 for fuel.<br> <br> <br> <br> The short story is basically that they poured 93 octane petrol into my diesel vehicle. I have statements etc of the persons involved admitting to their guilt. This case has been given to the insurance company of the garage , and since January i have been waiting. I did make it clear to every person involved that i use my car to work and i dont have time to wait.<br> <br> As i have been waiting since January for this problems to be sorted, I tried to get my car in running order. I have spend R16000 in the last 5 months on my car to get it running and apparently I will not be rein-burst. Eventually last month the insurance contacted me , got a quotation from Bosh in pta north , and still waiting on payment. The release have been signed 2 weeks ago and engen wilgers is not making acess payment so my car can be released. I get a ****y and unprofessional attitude from the staff of this garage , and they are treating me ill , as a result of their mistake.
Please accept our apology for the inconvenience this matter has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
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Please accept our apology for the inconvenience this matter has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
***
