PL
Patrick L

1 reviews | Active since Feb 2017

10 Feb 2017, 09:45

PETROL ATTENDAT *****

<p>Went to Engen garage in front of De Wilgers hospital on Lynwood Road. I requested the attendant ( Brian Maphanga ) to fill with R100 / 95 petrol. I went straight to shop in need of R20 coins change. I paid the R100 up front as I received the change. I went to my girl school at Lynwood Ridge which is 5 to 7 minutes from the garage and realised that the gauge has not moved at all from where I left it.I went back to the garage and the attendant refused to speak to me saying that I had to chat with his manager which I did. Suleyman Vilakazi, the manager said he could not help at the times. I told him I HAD TO GO FOR MEETING AT WORK and drop my wife at work both working at Fourways and refused to help asap ! None of my details was taken to follow up as I took his! Really disgusted and will never ever go to that garage !!!</p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply13 Feb 2017, 15:05
Official

Good Patrick

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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