MR
Melissa R

1 reviews | Active since Feb 2016

28 Feb 2016, 14:02

Paying for fuel that was messed!

My partner was filling up his car while I went into the shop to buy drinks. I walked out and noticed fuel leaking out from the petrol tank while the petrol jockey (Blessing) was looking at the machine. To which I pointed out what was going on and he looked down at the petrol tank to see. I requested to see the manager who was not there. Waited for 5min requesting for some sort of solution from Blessing. <br> <br> This is unacceptable. We have to pay heaven know how much more for fuel that is now wasted on the floor and side of the car. No resolution was given.

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply01 Mar 2016, 14:21
Official
Hello MMRinke,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***