Pathetic service from manager @ Engen Meadowridge

Pathetic customer service. For years ive been going to engen to fill up on fuel and then it was shell and now back to engen. Today, i went to Engen in Meadowridge and only FNB is donw which is ofcourse technical problems and i understand that but what i dont understahd is how can a so called manager say that he cant help load clicks points when the system is back online??? O asked the manager and i quote " do u telling me that you can give me my points or help when the system is online" his response was NO. I find it quite strange with regards to his response because this happened to me twice already where. once at Engen Meadowridge and Engen in Grassy park and they were both able to load the points afterwards and now today the manager says no.... absolutely disgusting. He still has the audacity to ask me, if im happy and i said no. Then he says enjoy your day. Step down from being a manager because u not one. Is it so difficult to take someones details down and load their points afterwards especially when it was done before... i look forward to hearing form someone...