Pathetic Service DELIVERY

<p>This morning at around 6:50am i pulled up at the Milton road, Goodwood Engen service station to get some fuel. There were at least 7 cars at the time waiting for assistance. Eventually when i managed to get to a tank i waited 15 min to be assisted. I asked the petrol attendant if he was the only petorl attendant on duty. He chose to ignore me. Seconds later another attendant cam strolling from the back of the store to assist the customers. At this point as least 5 out cars had driven off after not being served. I live in the area, infact 2 min from the garage and choose to fill up at the Caltex which is 10 min away in order to receive better and quality service. It's unfortanate that i was low on fuel this morning. Generally customers are treated with no respect at this Engen garage, the waiting time before gettting Acknowledged is about 10-15 min daily. There's often 1 or 2 petrol attendants assisting customers. My message to you is staff up, your staff requires customer service training and HOW TO BE EFFICIANT and HOW TO RESPECT Customers. After arriving at 6:50 am i drove off at 07:21 this morning.</p>