PATHETIC

Subject: Urgent: Addressing Customer Service Issues at Engen Duneden

Dear [Owner's Name],

I hope this message finds you well. I am writing to express my deep concern regarding the customer service at your Engen Duneden 365 Deli.

Once again, during my visit tonight, I encountered a disappointing experience. The staff member on duty seemed more interested in eating than assisting customers. When she finally approached me, I inquired about the availability of pizza slices, only to be told, "We don’t bake them every day, only when we feel like baking them." When I asked for more specific information, I was met with, "We don’t know; best is to check."

This level of service is unacceptable and disheartening. As a local resident, I believe in supporting neighboring businesses, but the indifferent attitude displayed by your staff makes it challenging to continue doing so.

I urge you to address this issue promptly. Consistent, quality customer service is crucial for maintaining a loyal customer base. If this matter is not resolved, I will have no choice but to raise it in community meetings and consider taking my business elsewhere.

Thank you for your attention to this matter. I look forward to seeing improvements in the near future.