LJ
Loretta J

1 reviews | Active since Feb 2012

12 Aug 2015, 12:16

paid for petrol that spilled on floor and car

On the 10-08-2015 AT 12:00 PM I filled my tank at the garage.Lillian, who was the petrol attendant (new according to supervisor and management) over filled my tank. She then whipped it without me noticing came to get the payment and went to the teller. I then told my passenger that something didn't feel rite and then got out of my car to check.<br> <br> To my surprise I found petrol all over the floor and on my car. I then asked for the manager and was told they not available. I insisted and then the went to get the Supervisor Ignitious. When I told Ignitious what happened he laughed at me blatantly and asked me \WHAT DO YOU EXPECT ME TO DO". I was so angry and asked him if he is really a supervisor because no supervisor would talk or treat a customer like he did.<br> I insisted that they get me the manager number. Again they **** and went to get the manager from the office because I would not leave. This time the manager"

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply13 Aug 2015, 13:51
Official
Hello lorettavalerija,


We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre