cB
cheryl B

1 reviews | Active since Feb 2015

09 Mar 2016, 10:52

OVERCHARGED ON ALL CARD TRANSACTION BY ENGEN

***) & was charged R200.01 reason is when paying by card a 1cent is added to every transaction paid by CARD. supervisor was available & stated that they have complained to management with no joy. This is the second time this has happened, first time i filled petrol, card was declined because of the 1 cent that's added to the transaction. i haven't complained thinking that the problem will be rectified after speaking to the supervisor, now this time the poor attendant had to bear the blunt of my disgust and anger. which is not fair, as MANAGEMENT need to get off their chair and listen to the complaints of the staff. the attendant has informed me that many people has complained & NO ACTION HAS BEEN TAKEN BY MANAGEMENT This is highly unacceptable that 1 CENT is added to each transaction. ENGEN YOU WILL LOSE CUSTOMERS BY DOING THIS, KINDLY RECTIFY. "

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply09 Mar 2016, 14:08
Official
Hello banwarilalc.,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***