Over filling of fuel tank

Item: Engen Petroleum
Rating: 1
Author: Gavin M

Good Morning i have had an incident at the Nu South Engen filling station, i drive a 2017 Ford Tourneo Custom with an 80L tank, i had 92Km to go with my average consumption of 8.8L/100Km and i had done 791Km some how they managed to put in 80.04L when questioned they told me it is because fuel price went up, i told them price has nothing to do with quantity, i then spoke to the management and they told me their pumps are still in calibration which they produced. the calibration was done in Nov 2016 and expires in May 2018 my concern here is that they are a very busy service station and in this time the pump could become worn out, the manager did say i am not the first to complain. i have filled this vehicle approximately 33 time in the ±25300Km and always check my average which is normally within 0.2L of the cars readout. so from the above can you understand my concern / frustration

Helpful (0)

Replies (2)

Engen Petroleum's replyOfficial

09 Jan 2018, 06:14

Good day Gavin

Thank you for contacting us at the Engen Customer Service Centre with regards to your consumer query.

Firstly we do appologise for the type of service that you received.

Your query has been logged & escalated to the relevant department for investigation.

Query reference number: ***

If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.

Thank you very much for your continued support.

Kind Regards

Yulin Arendse

Customer Service Representative

Engen Customer Service Centre

***

Engen Petroleum's reply09 Jan 2018, 06:14

Official

Good day Gavin

Thank you for contacting us at the Engen Customer Service Centre with regards to your consumer query.

Firstly we do appologise for the type of service that you received.

Your query has been logged & escalated to the relevant department for investigation.

Query reference number: ***

If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.

Thank you very much for your continued support.

Kind Regards

Yulin Arendse

Customer Service Representative

Engen Customer Service Centre

***

Gavin M's updateReviewer Update

08 Feb 2018, 05:57

Sadly a month down the line and still no response, this proves to me that Engen does not care about customer service and for sure not about the man in the street, i know my ±R70K a year spend a year on fuel is a drop in the ocean but understand its my hard earned cash that i will now most certainly try and not spend at any Engen service station if at all possible this was 1st raised directly with this unless company on the 02.11.2017 (ref # ********** ) and we are now 3 months down the line and still waiting, when loaded on this site a new ref# ********** was given. I hope other people with similar incidents read this and start to boycott Engen service stations as they clearly do not give a hoot about their customers

Gavin M's update08 Feb 2018, 05:57

Reviewer Update