AL
Alta-Marie Lombard

1 reviews | Active since Apr 2016

19 Apr 2016, 08:31

Over charging customers

I went to fill up my vehicle which was not empty yet before I drive out to Johannesburg. The pump showed a transaction of R200 on the screen before I filled up. After my vehicle has been filled up, the pump showed that my 55 litre tank took 60 litre fuel and my tank was not even empty. I was overcharged with the R200 of the previous transaction. I even called for the supervisor to report it but even the supervisor argued with me that staid g that I must relook at my car's fuel tank capacity. They stole R200 from me for payment of fuel which I did not get.

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply19 Apr 2016, 14:45
Official
Hello Alta8401,

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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Engen Petroleum
Engen Petroleum's reply06 May 2016, 13:40
Official


 We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***