TS
Tim S
1 reviews | Active since Sept 2009
01 Feb 2016, 10:42
NO RESPONSE TO FIRST COMPLAINT
I made a complaint on Hello Peter a while ago and someone from Engen said they are investigating the matter yet i have heard nothing yet<br> Disgusted by this service
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Replies (2)
Engen Petroleum's replyOfficial
01 Feb 2016, 14:50Hello tboy001,
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Engen Petroleum's reply01 Feb 2016, 14:50
Official
Hello tboy001,
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Engen Petroleum's replyOfficial
01 Feb 2016, 14:50Hello tboy001,
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Engen Petroleum's reply01 Feb 2016, 14:50
Official
Hello tboy001,
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards
Good day Timothy
With reference to your previous complaint logged with reference ***.
The Customer Service Centre made contact with you on two occasions viz. 08/12 and 30/12.
On 30/12 you advised that the sales person contacted you (no name mentioned) and you informed the agent that the prices were a ******* and we could close the query.
However we have re opened the investigation and have requested all correspondence pertaining to this query from our sales department and the dealer and we will revert with feedback
Kind Regards