1 reviews | Active since Nov 2014

14 Feb 2018, 14:42

NO REFUND FOR DAMAGES

Last week I went to Sonnendal Engen to fill up just to have petrol spill over me.

The owner decided a chocolate and offering to pay my dry cleaning was good enough which I agreed with. I got a quote from a reputable Dry Cleaner (Drycleanin***ou) and they said they cannot do it as it will damage the item more. After saying that they still insist I bring it to them and they will take it to their dry cleaner. If one can't clean it, what magic can his do????

I have also have a bra damaged which can't be dry cleaned. Now I am struggling to get these items replaced by a stingy owner. So disgusted with the service and after service. They will never see me again and I will ask my colleagues and friends to stay away!

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Replies (2)
's update14 Feb 2018, 16:26
Reviewer Update
What a ride customer service agent. Making me a ****. That after I gave the original invoice and there supervisor standing next to me when the dry cleaning phoned and he heard the whole conversation on speaker phone. Just note that God does not sleep! Hope you loose your job. Engen will never see me again! They are a bunch of *****s!
Engen Petroleum
Engen Petroleum's reply15 Feb 2018, 14:30
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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