TP
Tessa P

1 reviews | Active since Sept 2015

15 Sept 2015, 13:03

No Notice on the fuel pumps

I went to the Engen garage on 31 Cr CR Swart Drive Roodepoort Wilropark at 18:30 14/9/2015. First of all how can you have a garage with no petrol? I asked the attendant to put 95 into the car, none of the attendants there was even aware that the pumps are dry. I asked the man to rather just leave it but he insisted that no it will be fine. After 5 minutes of nothing happening and three attendants standing by my car laughing at the fact that there is no fuel I was forced to pay R60.58 for nothing. Really R60.58 does nothing at all to the tank but is affects your pocket a lot. It would have been fine if they could just put a notice there to say there is no petrol, oh wait none of them even knew what was going on.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply15 Sept 2015, 15:23
Official
Hello TessaPienaar698,


We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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