No IT support or feedback on problems with the Engen 1 App.

I have been a customer of Engen for years. Engen's slogan is "with us you are number 1" Unfortunately I am not experiencing it at all. I have been reporting a problem in capturing decimals on the Engen 1 App for close to a year now. All that gets reported is that the IT team will fix it with the next update. But this is not happening and no feedback is received about any progress or potential completion date. I phoned the Call Centre, but at the end of the day he could not assist and also just abruptly ended the call. This is definitely not the kind of service you would expect from a large company like Engen. So in close, with Engen you as a customer are not always number 1.