no ebucks at engen
2 months in a row, filled up at Verulam engen garage only. Zero ebucks earned, fnb says I filled at a non engen garage. I have receipts. I cant be contacting fnb with my receipts and logging cases every single time. My wife filled at the same engen, she didnt keep her receipts and has the same issue
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Engen Petroleum's replyOfficial
14 Feb 2023, 15:59Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
Engen Petroleum's reply14 Feb 2023, 15:59
Official
Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right