No diesel or fuel at pumps

Item: Engen Petroleum
Rating: 1
Author: Arnot V

I have now officially had enough. I phoned Cape Town head office and still waiting for a return call. Your Albert Street branch in George is again out of diesel. Once a month this happens. With normal petrol too. No one cares. We as FNB customers are losing money because you people don't give a continental about your customers. I have complained to the manager, phoned your head office.... But I/we your customers are the toilet paper you wipe your **** with. Someone needs to sort the Albert Street branch in George western cape out.

Helpful (0)

Replies (2)

Engen Petroleum's replyOfficial

19 Oct 2022, 07:27

Dear Arnot

Thank you so much for your feedback. We sincerely apologize for the negative experience and inconvenience caused by our site running dry. We take this feedback very seriously as this is not the level of service that we aim to deliver.

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.

Thank you for giving us the opportunity to rectify the situation to ensure that we maintain our high standards and meet the expectations of our customers

Engen Petroleum's reply19 Oct 2022, 07:27

Official

Arnot V's updateReviewer Update

27 Oct 2022, 07:44

Thanks for the reply.
But as of today, the 27 October 2022, decided to give them another chance.... Guess what, again no diesel.
This is now getting ridiculous. I went to Caltex which is around the corner from them, and BP. So pick your poisen now. Think it's time to get FNB involved in this too now

Arnot V's update27 Oct 2022, 07:44

Reviewer Update