NP
Natasha P
1 reviews | Active since Oct 2020
17 Jan 2023, 19:26
No decency in communicating
Communication from Engen sucks! After logging a query, it has been 6 weeks, and still have no feedback regarding my query. I've had to make numerous phone calls only to be told that it's still in the process. Nobody has the decency to call a person back from Engen. And there is no clarity and no transparency on their competitions. I won't support them ever again!
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Engen Petroleum's replyOfficial
14 Feb 2023, 15:56Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right
Engen Petroleum's reply14 Feb 2023, 15:56
Official
Good dayThank you so much for taking the time to share. We take this feedback extremely seriously as we always want you to feel like number one when you visit us. Please accept our sincere apologies for the negative service experience that you had with us. We will escalate this to the right team and someone will be in touch with you shortly. We sincerely appreciate you giving us the opportunity to make this right