AVDH
Albert Van Den Heever
1 reviews | Active since Oct 2019
04 May 2025, 21:27
No Coffee after 18h00
I am extremely disappointed with the service at Engen GT Atlas in Bonaero Park. Their coffee shop only operates from 06:00 to 18:00 – completely unacceptable for a 24/7 service station. As a frequent traveller, I expect consistent service, just like at other Engen locations. This limitation reflects poorly on the Engen brand. I have submitted a formal complaint and expect urgent feedback.
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Engen Petroleum's replyOfficial
05 May 2025, 08:02Good day Albert,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply05 May 2025, 08:02
Official
Good day Albert,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.