KV
KESIGAN V

1 reviews | Active since Jul 2009

30 Mar 2015, 13:30

NO 95 BEFORE PRICE INCREASE

I am a regular customer of the Engen Garage on the corner of Milner and Beyers Naude Drive, Northcliff. <br> i find it very strange that this service station on 2 occassions, once before the last price increase and yesterday did not have 95 Octane petrol. This has happened before also but cannot place exactly when. I was told that there was no 95, i then said its strange as this is the case twice before a petrol increase and then attended smiled knowing i have uncovered their ****, i have heard from other customers that they have experienced the same problem. <br> <br> Is this service station, keeping the fuel to sell to us after the increase? <br> I believe that Engen has records of how much fuel is bought and sold from each of their service stations so they can check if this service station is infact telling us the truth or not and why would you not order 95 if your service station doesnt have any?<br> <br> i do know that as of yesterday i would not support a service station thats 2km from house but rather go to a station 5km away since they always have fuel :)... due to the fact you stop at this garage and they dnt have fuel you still have to drive to the next, so why stop there...

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Replies (1)
Engen Petroleum
Engen Petroleum's reply08 Apr 2015, 08:48
Official
Hello KES,

Please accept our sincere apology for the incident which has taken place. Your complaint has been logged and investigated accordingly.

Regards,
ENGEN CUSTOMER SERVICE
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