aJ
alan J

1 reviews | Active since Dec 2013

09 Sept 2015, 22:38

Never will I use them again

Arrive at 21h40 to purchase bread etc. When parking car door open. Walking towards door the door was closed in my face and I was shown to the service window. I explained I wanted to select a loaf of bread. I was informed by the lady at the till she would select on for me. I told her that I should be entitled to select my own. This was refused. On telling her that if that is the case I shall never buy anything from the place again. Her reply was \ That's fine ". I wonder as a past regular customer if the management are aware of what goes on when they are not their. Apart from the approximately R 2000.00 pm spent a month by my family on petrol I was such a regular customer that the owner started stocking \""Texan\"" cigarettes for me. Sadly this will no doubt just be read and ignored by the company concerned. But just remember that if you chase away enough people \""Sasol\"" 800 meters away will be happy to take us in. """

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Sept 2015, 15:22
Official
Hello alandj,

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre