Negligence and nanchalant behaviour of Engen staff and owner has destroyed my car and my life.

Long story short: 1st July I poured petrol and asked for my water to be checked. Petrol attendant didn't close my water tube in the engen, I drove the car and as a result my engen overheated. After a very unpleasant meeting and insults and threats from thr attendant, Engen Maunde agreed to pay for the damages, but refused to put it in writing and have since been giving me the runaround.

After a whole month the Owner of the establishment Mr Shongwe set up a meeting with me (we spoke via email) and only after I wrote a review on Hello Peter. He requested a meeting with me and we agreed to meet on the 3rd of August at 2pm at a neutral place, and he didn't pitch. He didn't show up, didn't call, didn't text. I waited for an hour then left. I waited for him to communicated with me to explain why he didn't show up after he required this meeting, he didn't even bother to call. My car is at a mechanic, has been the for 55 days. My engen overheated so much that the whole a lot of parts melted and the total cost of the repair is just over R38000. My life has be gravely affected, I knock off at 8pm every evening and because I don't have a car I'm forced to take local taxis and walk, I've been ******, I've been chased and my safety has been compromised, I even fell and hurt myself while running away from being ****** at night. Engen has ruined my life and my livelihood. Engen head office has also not followed up with me to check if my matter was resolved. I've sent emails to the owner asking giving him the full quotation and analysis from mechanic and also asking him how payments will be made. He has ignored my emails and I do not know what to do, my car is still out there. I am deeply disappointed, hurt, frustrated and am now on my final bar.