VH
Vusi H

1 reviews | Active since Dec 2018

11 Feb 2025, 19:05

Mr V

Hi unsatisfied with rude and dismissive customer service of your cashiers at your Kempton Park Garare next to the big Shoprite they very rude can't reason with customers in a manner that is civil like I was they were two ladies the other one's name is Karabo short and curly hair the other lady old they treated me very bad even though I wasn't rude to them I was even assisted by another customer because he noticed what I was talking about is correct as customer please as brand that prides itself on customer service please train your cashiers on how customers are important in your business.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply12 Feb 2025, 08:02
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.