Mr

Subject: Complaint About Poor Customer Service

Dear Manager,

I would like to lodge a complaint regarding the service I received at Eyethu Convenience Centre Engen Quick Shop today at approximately 10:16.

I went to purchase a steak and kidney pie. The cashier, who was not wearing a name tag, misunderstood my order and thought I wanted to buy two pies instead of one. Before allowing me to clarify, she raised her voice and repeatedly insisted that I pay for both pies.

I found her behavior unprofessional, disrespectful, and embarrassing. I tried to explain that I was only purchasing one pie, but she continued shouting at me. As a result, I left the store feeling upset and dissatisfied with the service I received.

If necessary, you may review the CCTV footage from around 10:16 to verify what happened.

I would appreciate it if this matter could be investigated and addressed to prevent similar incidents from happening to other customers.

Yours sincerely,

Sicelo Shazi