SH
Shelden H

1 reviews | Active since Sept 2015

28 Sept 2015, 02:04

MOULD

I bought an eclaire that seemed fine but as I turned it around, it had mould on it. Which means all their other products are probably contaminated as mould is a microorganism that spreads its spores. I have taken photos and everything. I called to speak to the branch manager and he said he cannot help and I'll have to come in the morning. Beyond upset as this could have made me and a lot of other people sick.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply29 Sept 2015, 14:56
Official
Hello Shelden,


We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre

Best regards,