1 reviews | Active since Jun 2017

20 Jun 2017, 06:34

MOODY STAFF

<p>This morning I walked into Engen La Rochelle Convenience. Carrying a heavy basket I asked the lady behind the till if I could quickly put the basket down.. I was next in line, she barely looks at me and says she's still counting. I said to her I actually just wanted to put down my basket and she didnt even attempt to assit me by moving the other basket away. The lady assisting with cash fuel payments assisted me.. I am.a regular at this convenience store and I am disgusted at the customer service all round in Cape Town. La Rochelle and all other stores in and around cape town... teach your staff good customer service please.</p>

0
Replies (2)
Engen Petroleum
Engen Petroleum's reply20 Jun 2017, 14:41
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Engen Petroleum
Engen Petroleum's reply20 Jun 2017, 14:41
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***