sG
sivuy G

1 reviews | Active since Oct 2025

21 Jan 2026, 19:31

****med at fuel station

I went to pour fuel yesterday on the 20/01/2026 between 17:00-18:00 in a Red nissan magnite at Engen Twin Palms in 14 Kempton Road Kempton park.I gave the petrol attendant R140 cash payment to pour fuel ⛽ , when I left the garage to my surprise the fuel did to reflect on my petrol guage. I went back to query to the attendant and I was told about a possible fault in my petrol sensor. This morning 21/01/2026 around 07:00 am I went back again to go and query and this time I was looking for the manager of the petrol station because the petrol had still not reflected on my fuel ⛽ guage. As I'm talking to you on my way to work the petrol light started to come on which is a true reflection that my petrol was not poured. I'm extremely furious and very disappointed because I live in the same street as the garage in Kempton road and that is where I pour fuel. I'm going to take this matter even further I'm extremely infuriated by the unprofessional treatment I had received. I also have not received a receipt

0
Replies (2)
sG
sivuy G's update22 Jan 2026, 07:46
Reviewer Update
A quick amendment Ent to the time of arrival, it was between 18:00-19:00
Engen Petroleum
Engen Petroleum's reply22 Jan 2026, 08:16
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.