EB
Eddy B
1 reviews | Active since Mar 2009
28 Sept 2015, 11:11
Manipulated petrol pump??
On Saturday I filled up at an Engen garage in Edenvale. My on board computer indicated 70 kms to empty which, at an average consumption of 8 kms/l would mean I had about 5.8 liters remaining . My petrol tank has a 70 liter capacity yet the pump dispensed 75.83 liters. HOW???? I can only speculate.<br> <br> I have not approached the dispensing station concerned because I feel that it needs a surprise investigation by the principal. The customer care facility on the Engen website as well a the phone line seems to be for THEIR customers ie the petrol station, and not for the motorist. <br> <br> I would like see Engens response before I take it any further. Proof is available
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Replies (1)Engen Petroleum's replyOfficial
29 Sept 2015, 15:00Hello Eddyb,
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representativ
e for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representativ
e for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
Engen Petroleum's reply29 Sept 2015, 15:00
Official
Hello Eddyb,
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representativ
e for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
We wish to apologise for the inconvenience the matter has caused.
Your complaint has been escalated to the dealer and Engen representativ
e for further investigation.
We do hope that you remain a valued customer of Engen Petroleum Ltd.
Regards
Engen Customer Services
***
