MANAGEMENT ATTITUDE ON PETROL USED INSTEAD DIESEL
Yesterday I went to Engen Petroleum at Shoprite centre in Kempton Park around 15h15. On my arrival was attended by a guy who poured petrol in my diesel car(CHEVROLET 2.8 Diesel) after was given a very clear instruction of diesel. I stopped him and manager what called. There was only 1 solution for garage to get the mechanic to drain off the diesel. In no time the manager was gone and was left with the guy and mechanic. I took them 3 hours to drain the diesel. My 20l diesel that was in the car was wasted and my time of 3hrs was wasted. Was not able to go to work where my shift was starting at 15h30 because they only finished the draining of diesel at 19h00.I was not re-imburse for my wasted diesel nor time that I wasted in that garage for such a big risk whole 3 hours. The management does not want to own up for the full mess up that happened in that garage as they say they cannot re-imburse. Now I have so many question.
Our cars are not safe under this type of attitude. Management fails even to compensate for the damages or losses. I lost diesel that was mixed and could not go to work as i had to stay there.
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
Thank you so much for taking the time to share.
We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us.
Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.
I have sent you an email with all details needed..
Staff member’s name:TshegofatsoDealer/supervisors name:Vehicle Registration:JF52RSGPVehicle Colour:: greyAny cost incurred:Lost time for work and diesel that was in the car 20l.
Management was there when this happened but decided to go home while my vehicle was left at the pump. I have to deal with people that do not even work for petrol station so I can go home.
you can call me ***
I have sent you an email with all details needed..
Staff member’s name:TshegofatsoDealer/supervisors name:Vehicle Registration:JF52RSGPVehicle Colour:: greyAny cost incurred:Lost time for work and diesel that was in the car 20l.
Management was there when this happened but decided to go home while my vehicle was left at the pump. I have to deal with people that do not even work for petrol station so I can go home.
you can call me ***
