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christel S
1 reviews | Active since Feb 2015
10 May 2015, 13:19
Make you pay twice for fuel
The petrol attendant indicated that the transactions did not go through on my car as they were experiencing problems with their POS machine. I withdraw cash at the atm and paid for the fuel in cash. Turns out the transaction did go through on my card as well. Impossible to get in touch of the manager at the engen blockhouse 1stop.
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Engen Petroleum's replyOfficial
12 May 2015, 08:58Hello christelsteyn,
We would like to apologise for the inconvenience this incident has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologise for the inconvenience this incident has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
***
Engen Petroleum's reply12 May 2015, 08:58
Official
Hello christelsteyn,
We would like to apologise for the inconvenience this incident has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
***
We would like to apologise for the inconvenience this incident has caused you. Your complaint has been logged and escalated to the dealer and Area Manager for further investigation.
Regards,
ENGEN CUSTOMER SERVICE
***