MM
Makhanani M
1 reviews | Active since Jul 2018
25 Apr 2023, 08:04
Made to pay for more petrol than requested
I went to Engen Bakenkop in Wierda Park on 25 April 2023 just after half 7 and requested R400 worth of petrol. Wilson Matjila assisted me and instead of pouring the requested amount, he poured R660.15. When I requested the manager, he said I should pay for the whole amount. I'm not happy with this as I don't have R660. 15 lying around. The petrol attendant that made the mistake should have paid for the difference
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Engen Petroleum's replyOfficial
28 Apr 2023, 07:59Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply28 Apr 2023, 07:59
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver. Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.