LM
Lesiba M
1 reviews | Active since Dec 2021
06 Apr 2022, 09:56
Leaking Gas bottle from Engen Twin Palms Kempton Park wont get exchanged by manager
Engen Twin Palms in Kempton CBD opp. McDonalds sold me a leaking gas cylinder and none of the staff or Mohamed the Manager want to replace it, give me their supplier's name or a refund and an empty bottle. I am now stuck with a leaking bottle that is posing a risk. Who do I contact as Mohamed refuses to speak with me, as a paying customer? Every time I get there, he has already left but I was told that he knocks off at 5pm but at 16H45 he has already left. Kindly make contact with me to find a solution to this problem that I am facing.
Helpful (0)
Replies (6)0
Replies (6)
Engen Petroleum's replyOfficial
06 Apr 2022, 10:11Hello Lesiba
Please accept our sincere apologies for your negative experience. We always want you to feel like number one when you visit us and this is not the level of service that we aim to deliver. We will escalate this to the right team immediately and someone will be contacting you shortly
Please accept our sincere apologies for your negative experience. We always want you to feel like number one when you visit us and this is not the level of service that we aim to deliver. We will escalate this to the right team immediately and someone will be contacting you shortly
Engen Petroleum's reply06 Apr 2022, 10:11
Official
Hello Lesiba
Please accept our sincere apologies for your negative experience. We always want you to feel like number one when you visit us and this is not the level of service that we aim to deliver. We will escalate this to the right team immediately and someone will be contacting you shortly
Please accept our sincere apologies for your negative experience. We always want you to feel like number one when you visit us and this is not the level of service that we aim to deliver. We will escalate this to the right team immediately and someone will be contacting you shortly
LM
Lesiba M's updateReviewer Update
13 Apr 2022, 09:23I guess I will just go and die, then. And NO, no one made contact with me to try and resolve this. Thanks for nothing. Much appreciated.
LM
Lesiba M's update13 Apr 2022, 09:23
Reviewer Update
I guess I will just go and die, then. And NO, no one made contact with me to try and resolve this. Thanks for nothing. Much appreciated.
Engen Petroleum's replyOfficial
14 Apr 2022, 09:51Good day Lesiba
Thank you for alerting us. We recognize that this can’t have been an easy thing to deal with and we apologize for the inconvenience. The matter was still being investigated and awaiting feedback. An agent will be contacting you shortly
Thank you for alerting us. We recognize that this can’t have been an easy thing to deal with and we apologize for the inconvenience. The matter was still being investigated and awaiting feedback. An agent will be contacting you shortly
Engen Petroleum's reply14 Apr 2022, 09:51
Official
Good day Lesiba
Thank you for alerting us. We recognize that this can’t have been an easy thing to deal with and we apologize for the inconvenience. The matter was still being investigated and awaiting feedback. An agent will be contacting you shortly
Thank you for alerting us. We recognize that this can’t have been an easy thing to deal with and we apologize for the inconvenience. The matter was still being investigated and awaiting feedback. An agent will be contacting you shortly
LM
Lesiba M's updateReviewer Update
14 Apr 2022, 11:11Your people are cheapskates. At this point, I don't even expect anything to get done at this moment. What I would like for you to do for me, is give me the name of your supplier
I keep explaining to them the reason I brought it back after nine days is that I use 2 gas bottles. The other one was connected and I ALWAYS WAIT FOR IT TO FINISH BEFORE I HOOK UP THE NEXT. When I did find out that the gas bottle is indeed leaking after 4-5 days of purchase, I tried calling them and, SURPRISE, SURPRISE, their number DOES NOT WORK. Why is that. I was not going to haul the full cylinder back without giving them a heads up. All we need to do right now is, give me your suppliers name and continue being a cheap multi-million rand company and I will try to sort it out with them. Unless, of course, they do not exist and you have been selling us **** LP Gas. Humour me, please.
I keep explaining to them the reason I brought it back after nine days is that I use 2 gas bottles. The other one was connected and I ALWAYS WAIT FOR IT TO FINISH BEFORE I HOOK UP THE NEXT. When I did find out that the gas bottle is indeed leaking after 4-5 days of purchase, I tried calling them and, SURPRISE, SURPRISE, their number DOES NOT WORK. Why is that. I was not going to haul the full cylinder back without giving them a heads up. All we need to do right now is, give me your suppliers name and continue being a cheap multi-million rand company and I will try to sort it out with them. Unless, of course, they do not exist and you have been selling us **** LP Gas. Humour me, please.
LM
Lesiba M's update14 Apr 2022, 11:11
Reviewer Update
Your people are cheapskates. At this point, I don't even expect anything to get done at this moment. What I would like for you to do for me, is give me the name of your supplier
I keep explaining to them the reason I brought it back after nine days is that I use 2 gas bottles. The other one was connected and I ALWAYS WAIT FOR IT TO FINISH BEFORE I HOOK UP THE NEXT. When I did find out that the gas bottle is indeed leaking after 4-5 days of purchase, I tried calling them and, SURPRISE, SURPRISE, their number DOES NOT WORK. Why is that. I was not going to haul the full cylinder back without giving them a heads up. All we need to do right now is, give me your suppliers name and continue being a cheap multi-million rand company and I will try to sort it out with them. Unless, of course, they do not exist and you have been selling us **** LP Gas. Humour me, please.
I keep explaining to them the reason I brought it back after nine days is that I use 2 gas bottles. The other one was connected and I ALWAYS WAIT FOR IT TO FINISH BEFORE I HOOK UP THE NEXT. When I did find out that the gas bottle is indeed leaking after 4-5 days of purchase, I tried calling them and, SURPRISE, SURPRISE, their number DOES NOT WORK. Why is that. I was not going to haul the full cylinder back without giving them a heads up. All we need to do right now is, give me your suppliers name and continue being a cheap multi-million rand company and I will try to sort it out with them. Unless, of course, they do not exist and you have been selling us **** LP Gas. Humour me, please.
Engen Petroleum's replyOfficial
19 Apr 2022, 17:16Good day Lesiba
As per the discussion earlier, kindly note that this query will be concluded. The dealer has advised that this matter will be resolved between you and him.
As per the discussion earlier, kindly note that this query will be concluded. The dealer has advised that this matter will be resolved between you and him.
If we can be of any further assistance, please feel free to reply.
Thank you very much for your continued support.
Kind Regards
Engen Customer Service Centre
Engen Petroleum's reply19 Apr 2022, 17:16
Official
Good day Lesiba
As per the discussion earlier, kindly note that this query will be concluded. The dealer has advised that this matter will be resolved between you and him.
As per the discussion earlier, kindly note that this query will be concluded. The dealer has advised that this matter will be resolved between you and him.
If we can be of any further assistance, please feel free to reply.
Thank you very much for your continued support.
Kind Regards
Engen Customer Service Centre
LM
Lesiba M's updateReviewer Update
23 Apr 2022, 09:16Can confirm, the matter was resolved with both parties satisfied. Thank you.
LM
Lesiba M's update23 Apr 2022, 09:16
Reviewer Update
Can confirm, the matter was resolved with both parties satisfied. Thank you.