MS
Matsotse S

1 reviews | Active since Jun 2023

20 Dec 2025, 22:34

Kenneth Seroka

On 5 September 2024i drove to Liliba Engen garage Convenient Center Tembisa to refill my diesel,Eliott petrol attendant mistakenly pour 95 petrol he did not tell me I drove off and starked ,towed back,they did what was necessary to,then had hard start,then told me to drive for a week then update them after a week car could not start,they escalated the matter to Nissan CMH Midrand where worse night mare happened,was quoted but wrongly,Engen garage payed but car still not good hard start,they told me to bring it after a week,I did but then they wanted me to pay more ,I refused asked to see manager then he required again wrongly then later they both dismissed manager and senior service advisor,then everything went quite i kept sending emails no response,till I visit the branch CMH Nissan Midrand I found new manager Jarque Classen he refused to take over he , also wrongly diagnosed the car,I let it there he escalated to injector specialist the car was fixed but then,Engen don't want to pay again claims that is long time and they settled the bill I sent proofs and explained to Engen garage the don't want to own their mistake,this two organisations are really bad ,now my car need to be payed I was doing pick up and steel fabrication using this vehicle,till now 2025 December no business I am doomed

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Replies (1)
Engen Petroleum
Engen Petroleum's reply22 Dec 2025, 08:33
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.