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Nhlanhla N

1 reviews | Active since Jan 2018

06 Feb 2018, 17:12

Incovinience Customer

On 12-12-2017 Caroline Engen staff member poured petrol in deasel car (v. w Tauran 2015 model) My Young brother had to stop him from continueing pouring the petrol when he saw the deasel pump was not couting but The 93pump was couting . Spoke to the manager n they called their own machanic to drain the mixed deasel,they drained it n put new deasel,he assured me that everthing was fine .i drove and left on the road car started flashing warning signs( Engine light) on the dash board and started taking out black smoke from exhoust,i parked the vehicle at home .on 13-12-2017 í went to garage with another vehicle i was informed that the manager was on leave and was refered to another Engen garage,(Klipspruit) the manager there told me to bring the car to him.I took car to him and was told to leave it there. A couple days pass í go see what is the proggress on my car.it was still the Same then they told me to take the car to Volkswagen soweto. Volkswagen gave them a quote and my car is still there up to date not fixed .no communicatio with me up to date.

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Replies (2)
NN
Nhlanhla N's update06 Feb 2018, 17:29
Reviewer Update
What's worse is í had to pay for that petrol they put in my car
Engen Petroleum
Engen Petroleum's reply07 Feb 2018, 00:46
Official

Good day

Thank you for contacting us at the Engen Customer Service Centre consumer query.

Firstly we do appologise for the type of service that you received from one of our service stations.

Your query has been logged & escalated to the relevant department for investigation.

Query reference number: ***

If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on ***.

Thank you very much for your continued support.

Kind Regards

Yulin Arendse

Customer Service Representative

Engen Customer Service Centre

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