LH
Leigh-Anne Harrison

1 reviews | Active since Aug 2011

07 Feb 2016, 18:19

Incorrect pricing on Woolworths cheese ignored

On Friday night my friend & I went to the Engen Woolworths in Linksfield to get a few snacks. When it came to paying for the items, I noticed that the cheese which had been marked on the shelf as R35 was rung up as R55. I told the teller that the price on shelf was R35. We went to check and the cheese positioned in front of the R35. He then said the price was for a 250g cheese & not a 400g. I had taken the 400g cheese which was listed as R35. He refused to adjust the price. I called the manager who told me he doesn't care & is not interested, it doesn't work like that as in if the cheese was above R35 but is actually 400g & R55 that's my problem. I know that according to the CPA if the cheese was priced above the R35 mark, that is how much I should have paid. It is the responsibility of the store to make sure the items are placed above the correct prices and grammage. I have photos to prove there were other 400g cheeses above the R35 label. How does this man & his staff not know the law? I am speechless& would like someone to pls get back to me on what will be done about this

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply08 Feb 2016, 16:16
Official
Hello jitter-bug,

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated to the dealer and the Engen Representative for further investigation.

Feedback will be given to you shortly.

We trust that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Service Centre