AM
Amanda M

1 reviews | Active since Mar 2013

04 Mar 2018, 19:52

Incompetency at Engen

I purchased my car on 01 March 2018, on the morning of 04 March 2018, I went to fill up at Engen garage in KwaMagxaki, Port Elizabeth, little did I know that my day would be ruined by *********** staff. The attendant poured Diesel instead of petrol,this after confirming with me twice. The attendant, manager and the OWNER, all failed to resolve the matter swiftly. It took them 4 hours to empty my tank. What an inconvenience! I pray I never have to use this garage ever again!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply06 Mar 2018, 14:34
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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