I'M VERY DISAPPOINTED

Item: Engen Petroleum
Rating: 1
Author: Joanette M

Today 2024-02-20 time 15:33, I went to the Engen petrol station and on my way to pick up children everyone was hooting at me and I notice that my petrol cap was not properly closed.

When I got home I looked at the side of my care and notice the cap is still not closed , it was never closed the person that attend to me did not even bother to make sure that the petrol cap was compactly closed.

I cold not understand why I'm loosing so much fuel.

I never had any problems like that, the person that assist me was MECK and it looked like he was not really interested in assisting me.

My question know is will I get reimbursed for the fuel that I have lost.

I have the customers receipt number 441442.

Helpful (0)

Replies (1)

Engen Petroleum's replyOfficial

21 Feb 2024, 08:22

Good day Joanette,

Thank you so much for taking the time to give us feedback.

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.

Engen Petroleum's reply21 Feb 2024, 08:22

Official