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thabo P

1 reviews | Active since Aug 2014

13 Dec 2017, 12:44

i have logged a query on Fri 11/24/2017 12:35 PM,JABULANI SERVICE STATION ***, since then i m still waiting for my response ,some one called me and advised me i should wit for the regional manager ,the head office is failing me t

Dear Thabo Thank you for contacting us at the Engen Customer Service Centre with regards to your Consumer complaint. Your query has been logged & escalated to the Dealer and Area manager for investigation and we will revert back to you shortly. Query reference number: ********** If we can be of any further assistance, please feel free to reply. Alternatively, you would be able to call us toll free on 08 ********** 6. Thank you very much for your continued support. Kind Regards Amanda Kwini

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Replies (3)
Engen Petroleum
Engen Petroleum's reply13 Dec 2017, 15:04
Official

Good day

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

tP
thabo P's update13 Dec 2017, 15:11
Reviewer Update
I have logged a query on Fri 11/24/2017 12:35 PM,JABULANI SERVICE STATION ********** ,on Hello peter since then I’m still waiting for a my response ,someone called me and advised me I should wait for the regional manager who is on leave ,the head office is failing me. It’s been weeks and i refuse to wait for a month for your investigation . I have requested for some else handle my query it’s been two weeks, and I’m still waiting. I have used my own money to fix my car, I need to reimbursed urgently .
tP
thabo P's update15 Aug 2018, 16:03
Reviewer Update
Please be advised I’m still awaiting feedback ,I’ve heard nothing from you ,i got a call from the Area Manager on Wednesday, April 11, 2018 4:17 PM and till today ,it’s been five months And you said it would take at least a week for you to give me feed back . I would like an urgent response on the matter its now going for a full year since, the logged query on Fri 11/24/2017 12:35 I have been very patient , And no one is coming back to me as usual .it’s now becoming very frustrating not to get any feedback from engine petroleum. some one get back to me i do not know how you conduct your customer service !!!!!!!!!!!!!! i believe its about time you tell me what going on ,hopefully i wont have to call or even send reports about you poor service to your clients .