rR
renee R

1 reviews | Active since Sept 2016

23 Nov 2018, 09:44

Horrific treatment and refusal to give me a cash slip

Put in R200 petrol at Engen Olivedale Corner this morning Asked for a cash slip. No sorry you cant get it says Victor as you did not ask me for it before i put the petrol in - ? I did not ask - or you didn't as me - works both ways. There is NO sign stating you have to say you want a Cash Slip before they dispense the petrol either. Enter Sam - what a darn ******! No respect for women. He told me JUST where to F OFF. Refused to give me the owners details - told me i can do what i like and started serving the customers int he store just ignoring me. I want a meeting with the Indian gentleman who i know owns the store and me him and Sam need to sit down and have major words. Sam is not an asset to your organization. By law i am entitled to a Cash Slip.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply26 Nov 2018, 14:55
Official
Good day 
We wish to apologise for the inconvenience the matter has caused.
 
 Your complaint has been escalated to the dealer and Engen representative for further investigation. 
 
 We do hope that you remain a valued customer of Engen Petroleum Ltd.
 
 Regards
 
 Engen Customer Services
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