GM
Gugu M

1 reviews | Active since Nov 2021

01 Oct 2025, 13:28

Horrific service from petrol attend Tumisang at Engen Carlswald

Horrific service from petrol attend Tumisang at Engen Carlswald. Asked him to buy me cigarettes in the shop as I had my 2 small kids in the car. He swore at me calling me a ***** saying I'm not hes child and I shouldn't send him. I escalated the matter to the manager Ismael who escalated the matter to Dr Gutta the owner. All I'm told is that he was given a verbal warning and swearing at a patron in full view of staff n other customers is not a dismissable offense. I use that garage daily and I'm appauled at the sanction given and how Dr Gutta was very condescending when he provided me with feedback. He didn't care at all and simply said all I will get is an apology. Or I can write him a letter My advice is don't use this garage as petrol attendants are unruly and treat customers badly n nothing gets done!!!

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Replies (1)
Engen Petroleum
Engen Petroleum's reply01 Oct 2025, 17:01
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.