RP
ROBERTA P
1 reviews | Active since Mar 2014
04 Mar 2025, 20:38
Horrible service levels
Engen in Brighton Road, kraaifontein. Don't know Petrol attendants name as he did not have a name tag on. But I definitely remember that miserable face he sadly carried. Firstly I am not impressed with service given, as he gave me the wrong price of the oil, R30 more when I went inside to pay. He placed the oil in and did not put the cap back on. I even bought him a huge coke and not even a thank you. I know its not alot but atleast have basic manners to your clients! 3 days later the oil light went on, back to the garage, only to find out the cap was off. I am not impressed at all! You need to remind your staff to smile, we all have bad days. But we all need to smile! My car could of been damaged!!!
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Replies (1)Engen Petroleum's replyOfficial
05 Mar 2025, 08:21Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply05 Mar 2025, 08:21
Official
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
