NZ
Ntombi Z

1 reviews | Active since Oct 2016

11 Oct 2016, 09:06

Horrible service at the car wash at engen riverhorse valley

<p>I am so dissapointed with the service at the car wash at engen garage at riverhorse valley durban this morning ,</p> <p>got there at 07:30am and the car only got washed at 08:00am they have no sense of urgency , it wasnt even busy, worse part is that they only told me after washing the car that they wont dry it i will have to pay extra wich was fine with me, until i saw that the car infront of me paid the same amount but they were able to dry it when i asked i was told they doing a favour for that man, and wen i complained at the till the lady told me its non of their business if they doing favours for others and not me i must just pay, i paid and ws so dissapointed of the response, and when they were drying the car they were not doing it correcly on purpose i had to show marks on the window and they were all just laughing as if it a joke that m upset and late for work,,,, so dissapointing </p>

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply11 Oct 2016, 14:27
Official

Good day Ntombi

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
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