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puseletso D
1 reviews | Active since Jun 2013
20 Mar 2022, 11:29
Horrible service at Besta E****wa Engine garage
On the 20th of March 2022 I received ******** service at engine garage, by a petrol attendant name Sfundo, he made us wait for almost 20mins speaking to a customer he finished serving long time, when it was our turn to be served, a guy driving a red bike decided to by pass us and stand in front of us, Sfundo never asked if it's okay to serve the bike client before us as we were eventually next. Even when we told Sfundo that we came 1st he still assisted the bike client without acknowledging us. As it is the service at E****wa engine garage is super slow this just adds on to the fire, and I am not even a regular citizen but each time I visit the besta engine garage is super slow.
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Replies (1)Engen Petroleum's replyOfficial
21 Mar 2022, 12:20Dear Puseletso
Thank you so much for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had at Engen Besta. We take this very seriously as this is not the level of service that we aim to deliver. This has been escalated to the right team to address right away and someone will be in contact with you shortly.
Thank you so much for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had at Engen Besta. We take this very seriously as this is not the level of service that we aim to deliver. This has been escalated to the right team to address right away and someone will be in contact with you shortly.
Engen Petroleum's reply21 Mar 2022, 12:20
Official
Dear Puseletso
Thank you so much for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had at Engen Besta. We take this very seriously as this is not the level of service that we aim to deliver. This has been escalated to the right team to address right away and someone will be in contact with you shortly.
Thank you so much for taking the time to give us this feedback. Please accept our sincere apologies for the negative experience you had at Engen Besta. We take this very seriously as this is not the level of service that we aim to deliver. This has been escalated to the right team to address right away and someone will be in contact with you shortly.
