Horrible service

I am very much disappointed by the kind of service that I get when visiting Engen Service Station Riverhorse Valley .Its the poorest service of all times.Whenever I visit this station I prepare myself for disappointment ahead and its been like that multiple times.

The petrol attendants are usually extremely slow when doing their job, they drag their feet when serving clients, not because they want to be accurate and do their best, but to me its like they just don't care, its a take it or leave it kind of service. I have experienced several unpleasant incidents, to mention a few, we were once skipped, a car that arrived after us was served before us on the other side, when we tried to complain and question that, we were told off by the attendant,out of anger we stormed out without petrol.The attitude was extremely disgusting from the gentleman who served us that day.Most recently, we had to drive off again without being served as we had waited for a long time , not because we were impatient, but because our attendant had left the post leaving another car before us on hold or half attended for some time.Sometimes you get to a vacant bowser only to be kept waiting , not because there is a queue, but because there is no one to attend to you due to reasons not known to me, whether they are short staffed sometimes or what I don't know.I suggest a proper training on customer care and quick service for the employees should be done, this paints an ugly picture for Engen stations as a whole.

To me Engen Riverhorsevalley service is a nightmare!They make clients feel like beggars, one never leave their premises smilling.I know its up to me to use this station or not but being a loyal Engen customer, I know whats worth of me and I know what I get from other Engen stations other than this one. I am very much prepared never to go there again and so do my family and friends.