YJ
Yess-leigh Jantjies

1 reviews | Active since Nov 2024

05 Nov 2024, 08:40

Horrible service

This morning when myself and my husband went to pour petrol at Engen Greenacres Port Elizabeth a petrol attended came from nowhere accusing me of not paying for my fuel. When my husband ask who he insisted your wife when he opened the door the guy still continue with the story then another attend came and said to him no it's not me. He did not even apologize just kept on with his story. I have never been so humiliated in my life and I don't even drive our car. This is the reason we only use Astron Energy because the guys there are always friendly and helpful. I will never go to that garage again!!!

0
Replies (1)
Engen Petroleum
Engen Petroleum's reply07 Nov 2024, 09:12
Official
Goodd ay Yess-leigh,

Thank you so much for taking the time to give us feedback. 

Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  

Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.