NH
Nashreen H

1 reviews | Active since Jan 2017

09 Jan 2017, 12:35

HORRIBLE EXPERIENCE EVER!!!!

<p>On the 7/1/17 yesterday i went to fill up my tank with R150 LRP my husband strickly told the attdent(renova) red he repeated him and said yes red , while speaking to my husband he got out the bakkie (1400 nissan) and saw taht he was busy throwing unleaded and renova was no where to be seen. my husband tehn try to stop the pump and told renova we said red not green renova said its a mistake its teh same thing we refused to pay for what was not our mistake we asked to see the manager or superviser he then sent us to the casher cassiem he was argueing with us saying people make mistake we must just pay otherwise he wont give our keys , he kept our keys for more than ahour, he put us on the phone with his manager and told us that his at home and there is nothing than can be done we must just pay for it its so unfair what if i did not have money on me! we said we want to go to the police station they still refused to give our keys my husband then had a spare key and we went sergent williams said they cant keep our keys and its there fault why must we pay we then went back and they said we ran away and used of the petrol we must pay now tehy did not to hear anything about the police station or give us his boss number casiem said we will never have his number, at the end of the day casiem said renova made a mistake and we must pay half cause it will come off his wages i yet again refused cause he just admittd he made the mistake but still tryed to put the blame on us after waiting more than a hour i just paid R60 and thru R150 lrp in and left i told them i am not leaving it like this their reponse was its not our problem. i am going to make a case, there is cameras at the station i want this matter looked in URGENTLY </p>

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Replies (1)
Engen Petroleum
Engen Petroleum's reply16 Jan 2017, 15:44
Official

Good day Nashreen

We wish to apologise for the inconvenience the matter has caused.

Your complaint has been escalated to the dealer and Engen representative for further investigation.

We do hope that you remain a valued customer of Engen Petroleum Ltd.

Regards

Engen Customer Services
***

Best regards,