hH
happysipho H
1 reviews | Active since Mar 2017
28 Mar 2024, 03:38
Horrible customer service at Engen Oieven X36 Convenience Centre
On the 25-03-2024 afternoon I bought a petrol and oil. The untrained petrol attendent did not put back the oil cap. I was lucky enough the engine is not affected..Only on the 27th March morning when I check my car first the bonet was not properly closed next the oil is all over the engine because the oil cap is not there. I went to report this to the so called garage manager Sydney Khoza. The guy doesn't want to replace my oil cap. All I want is for Engen Olieven x36 convenience center to replace replace my oil cap but Sydney Khoza is not willing to do that. First they told me the petrol attendent is not trained not long ago he pored Diesel instead of petrol in a customer's car this Engen Garage is still paying the damages. I am pleading to Engen Petroleum to intervene before their business name is pulled down by their unskilled so called manager.
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Replies (3)0
Replies (3)
Engen Petroleum's replyOfficial
28 Mar 2024, 07:11Good day Happy,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Engen Petroleum's reply28 Mar 2024, 07:11
Official
Good day Happy,
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
Thank you so much for taking the time to give us feedback.
Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.
Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.
hH
happysipho H's updateReviewer Update
28 Mar 2024, 07:29Thank you for your reply. I am disappointed on Engen Olieven x36 convenience center I never experienced this worst service since 2010 I was loya customer of Engen Lyttelton. While I was there I found out that the very same petrol attendent by the name Gabriel is still paying the damages of customers 'cars including the cost of R15000. I am looking forward to here from you soon.
hH
happysipho H's update28 Mar 2024, 07:29
Reviewer Update
Thank you for your reply. I am disappointed on Engen Olieven x36 convenience center I never experienced this worst service since 2010 I was loya customer of Engen Lyttelton. While I was there I found out that the very same petrol attendent by the name Gabriel is still paying the damages of customers 'cars including the cost of R15000. I am looking forward to here from you soon.
hH
happysipho H's updateReviewer Update
23 May 2024, 14:37This query is still no resolved but close. Re: QMS4 NLMV - HELLOPETER - SITE COMPLAINT - OLIEVENHOUTBOSCH CONVENIENCE CENTRE - QUERY ***.
I have noticed that the so called mediator Noli Mvimbi is on the side of Engen Olievenhoudbosch. She is taking all what they say to her then want me to action. I wish engen can allocate someone to mediate fairly.
All I want is that Engen Olieven x36 convenience to purchase my oil cap from Toyota then I will come collect. Not me go buy the oil cap and provide POP,for them to refund me.
01, I made it clear to them I do not have the money to purchase.
02, Going to Toyota will cost me petrol.
03,With the bad attitude the station manager gave me I know they won't refund even if I provide the POP.
04, The so called manager should have not lie about buying the cap and never did.
Nolu Mvimbi is just a nonsense mediator she ran to close the query with out the resolution.
Kindly interven.
I have noticed that the so called mediator Noli Mvimbi is on the side of Engen Olievenhoudbosch. She is taking all what they say to her then want me to action. I wish engen can allocate someone to mediate fairly.
All I want is that Engen Olieven x36 convenience to purchase my oil cap from Toyota then I will come collect. Not me go buy the oil cap and provide POP,for them to refund me.
01, I made it clear to them I do not have the money to purchase.
02, Going to Toyota will cost me petrol.
03,With the bad attitude the station manager gave me I know they won't refund even if I provide the POP.
04, The so called manager should have not lie about buying the cap and never did.
Nolu Mvimbi is just a nonsense mediator she ran to close the query with out the resolution.
Kindly interven.
hH
happysipho H's update23 May 2024, 14:37
Reviewer Update
This query is still no resolved but close. Re: QMS4 NLMV - HELLOPETER - SITE COMPLAINT - OLIEVENHOUTBOSCH CONVENIENCE CENTRE - QUERY ***.
I have noticed that the so called mediator Noli Mvimbi is on the side of Engen Olievenhoudbosch. She is taking all what they say to her then want me to action. I wish engen can allocate someone to mediate fairly.
All I want is that Engen Olieven x36 convenience to purchase my oil cap from Toyota then I will come collect. Not me go buy the oil cap and provide POP,for them to refund me.
01, I made it clear to them I do not have the money to purchase.
02, Going to Toyota will cost me petrol.
03,With the bad attitude the station manager gave me I know they won't refund even if I provide the POP.
04, The so called manager should have not lie about buying the cap and never did.
Nolu Mvimbi is just a nonsense mediator she ran to close the query with out the resolution.
Kindly interven.
I have noticed that the so called mediator Noli Mvimbi is on the side of Engen Olievenhoudbosch. She is taking all what they say to her then want me to action. I wish engen can allocate someone to mediate fairly.
All I want is that Engen Olieven x36 convenience to purchase my oil cap from Toyota then I will come collect. Not me go buy the oil cap and provide POP,for them to refund me.
01, I made it clear to them I do not have the money to purchase.
02, Going to Toyota will cost me petrol.
03,With the bad attitude the station manager gave me I know they won't refund even if I provide the POP.
04, The so called manager should have not lie about buying the cap and never did.
Nolu Mvimbi is just a nonsense mediator she ran to close the query with out the resolution.
Kindly interven.