TL
Thandi L

1 reviews | Active since Jan 2026

04 Jan 2026, 06:29

Horrible customer service and manager with bad attitude

I was at engen on 02/01/2016 I Wolmarans. The ice was priced R25 for 3 liters, but the product was 2 liters. When I raised my concern with the cashier she responded in a dismissive manner that they'll fix it. I asked to speak to her manager who's mane is Iman Radebe and he said it's an error they made and continued assisting customers that came after me. When I had to call him again after ignoring me that their prices are misleading he said it's either I take it or leave it and that I can go ahead and complain. All their staff members didn't even have name badges. I had to ask him who he is.

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Replies (1)
Engen Petroleum
Engen Petroleum's reply05 Jan 2026, 10:19
Official
Thank you so much for taking the time to give us feedback. Please accept our sincere apologies for the experience that you had with us, as this is not the level of service we aim to deliver.  Please be assured that this will be escalated to the right team and someone will be in touch with you shortly.