TM
Tshetlego M

1 reviews | Active since May 2022

22 Apr 2024, 22:49

Horrible and scary customer service..I was intimidated

on the 19/04/2024 I went to engine Garage in Mooirivier convenience Centre Potchestroom to put petrol;I was assisted by Thabiso petrol attendant he came by the car not greeting me and I just kept quiet seeing that he was friendly I just came out from the car waiting for change and asked him to swipe points for me.he took my card and go swipe points and bring change together with slip,by mistake I think i dropped a small paper on the floor and holding another one paper on my hand and at that time I was outside the car waiting person I was going from rest room.and he asked me if I dropped the paper on the floor and I said ohh I'm not sure if is me cause I've got another one o my hand and he rep**** to me with hush voice saying no its ur paper dont throw paper on the floor and he involve his colleague Godfrey and they both attacking me that I must pick up the paper on the floor.. and I said to him Thabiso that since well is your job to serve us as customer and ask if all is well with my tryes and oil u didn't asked me that instead u accusing me with paper on the floor and he didint listen to me instead they both attacked me and I told him to pick up that paper since it is his duty also,he shouted at me..I then asked him to give me his name and he said to cant not read what is written In his name tag,and they both told me their manager is Attiene if I want to complain ..that was a very horrible and disgusting customer service I have ever received I will never go and buy petrol there any more!!!!!!!!..I even tried to call garage tell number is not working

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Replies (1)
Engen Petroleum
Engen Petroleum's reply24 Apr 2024, 13:16
Official
Thank you so much for taking the time to share. We take this feedback exceptionally seriously, as this is not the service experience that we want you to have with us. Please be assured that this will be escalated to the site immediately, and someone will be in touch with you shortly.