**********, terrible and bad service received

<p>i am writing this message with regards to bad and terrible service received this morning at Engen Garage (Naledi - Soweto). my story goes as follows:</p> <p>I send my sister to the Engen to go by me some biscuits i.e. toppers biscuits and eat sum mor mini (they were selling 3 packets for R12.90 or 13.90 not sure of the price) because I bought them on Tuesday evening. So when my sister came to the car and I checked the slip they had cost R19.50 (6.5 each), I got of the car and went to the cashiers to ask for a refund, i.e. I no longer want them. The lady who was helping me gave me the refund (after a long wait) and then I requested her to give me back my slip. That’s when the argument started, she said she was not going to give me the slip as it is hers because she needs to show or attach it as a proof that she has refunded me the money. I then tried to explain to her that I need that slip because I didn’t buy that item only, she was so rude and told me that she will never give me the slip, I then ask if she do the copy of the slip and I retain the original. She ignored me and carry on doing her work while I talking to her, she pretended that I was not there , I had to go because she overlooked me and I told her that I am going to report the matter to Head Office in Cape Town, and she said I can do whatever that I want to do, she is not scared and she won’t be intimidated by me. What frustrates me the most is that I am the loyal customer there, every week I fill my full tank there and in return I received this kind of service, and what’s worse is that this is not the 1st time this thing is happening. Last year September I had to report a matter to you (the Head Office) and you escalated my query to the area manager/owner and they called and apologise. Then after 5 months I am facing the same dilemma. Please help and would appreciated that.</p>