GREAT SERVICE - ENGEN RETREAT

I recently put petrol in at the Engen garage in Retreat, and what a pleasure it was. I was attended to immediately, I was greeted by a friendly pump attendant, another attendant washed my windows while the petrol was being pumped, and my payment was processed swiftly. During the two or three minutes that I was there, I had a nice conversation with the guy putting petrol in my car. Service rating 5/5

Compare this to my closest garage, the BP petrol station in Capricorn, where, a couple of minutes after I have stopped my car, a pump attendant ambles over and raises his eyebrows as a question to my needs. Then whilst the attendant is putting petrol in my car, he's having a conversation with his pump attendant mate on the other side of the petrol court. All the while other pump attendants are having a conversation with their mates who are also outside normal talking proximity. It's an assault on my ears.

The payment process is similarly painful: when you present your Smart Shopper card, the attendant has to amble over to the payment counter to swipe the card. It usually takes about seven or eight minutes to put R100 petrol into my car. Rating 1/5

The staff of BP Capricorn should spend an hour at Engen Retreat to see how a customer should really be treated.